Last updated: May 2026
Cancel anytime, no fee. Access continues through the end of the billing period. See also our Terms of Service for the full subscription terms.
The Crest Ledger sells monthly subscriptions to a digital publication. This page describes how cancellation works, when refunds are issued, and how to request one. The same terms are restated in our Terms of Service; this page exists so the policy is easy to find without having to read the full Terms.
If anything in this policy is unclear or you are in a billing situation it does not cover, contact us using the address at the bottom of this page. We aim to respond within two business days.
You can cancel a paid subscription at any time, two ways: (a) sign in to The Crest Ledger and click the "Manage subscription" button on your profile page, which opens Stripe's customer portal; or (b) reply to any billing receipt email and ask us to cancel for you. Either path produces an immediate cancellation of future renewals.
Cancellation does not require notice. There is no cancellation fee. We never make cancellation harder than signing up was — that is a deliberate choice and a commitment.
After cancellation, your subscription remains active through the end of the current billing period. You keep paid-tier access until that period ends and are not charged again. You do not need to do anything else after cancelling.
If you cancel and then change your mind before the period ends, signing in and starting a new subscription resumes the paid tier without interruption. The new subscription bills on its own fresh monthly cycle starting the day you resubscribe.
We do not issue automatic prorated refunds for partial periods after a normal cancellation. Because you keep access through the end of the period you have already paid for, the cancellation flow is the refund for ongoing subscriptions.
We do issue case-by-case refunds in the following situations: (a) a renewal you did not realize was scheduled — request a refund within seven days of the renewal charge and we refund it in full; (b) a service outage that prevented use of the paid tier for more than 48 consecutive hours within a single billing period — we issue a prorated refund for the affected days; (c) any other case where, in our reasonable judgment, a refund is the right outcome.
Refunds are issued to the original payment method via Stripe. Stripe processes card refunds within 5–10 business days; the exact timing depends on the issuing bank. We will email confirmation when the refund is submitted to Stripe.
If a renewal charge fails (expired card, insufficient funds, bank decline), Stripe will retry on its standard schedule and email you with each attempt. If the charge still has not succeeded after the retry window, your subscription downgrades to the free tier automatically and you stop being billed. There is no further action you need to take, and no negative consequence beyond losing paid access.
Updating your card on file is done from Stripe's customer portal, reachable from your profile page.
If you see a charge from The Crest Ledger you do not recognize, please email us before disputing the charge with your bank. We can almost always resolve a billing question within one business day, and the email path is faster than a chargeback for both sides. Chargeback disputes are also subject to the dispute-resolution and arbitration provisions in our Terms of Service.
To request a refund or ask a billing question, contact us using the address at the bottom of this page. Include the email associated with your subscription and a brief description of the situation. We respond to billing inquiries within two business days.
Billing question? Reply to any billing receipt and we'll respond from the same address.